Customer Service Representative (Voice) - College Undergraduate Program

Join Straive as a Customer Service Representative (Voice) in our dynamic College Undergraduate Program! This is a fantastic opportunity for students to gain hands-on experience in a professional customer service environment while completing their studies. Based in Bali, you'll be part of a vibrant team dedicated to delivering exceptional customer service through voice interactions.

At Straive, we pride ourselves on creating a supportive and inclusive workplace where your growth and development are our top priorities. You'll work closely with experienced professionals, using tools like Zendesk and Freshdesk to manage customer inquiries efficiently. This role is perfect for students passionate about customer service and eager to build a career in this field.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through voice interactions, ensuring high satisfaction levels.
• Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally.
• Use Zendesk and Freshdesk to log, track, and manage customer support tickets.
• Collaborate with the team to improve customer service processes and protocols.
• Participate in training sessions and continuous learning to enhance your skills.
• Maintain accurate and detailed records of customer interactions.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Support the team in achieving service level agreements and performance targets.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business, Communication, or a related field.
• Strong communication skills, both verbal and written.
• Familiarity with customer service software like Zendesk or Freshdesk.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Willingness to learn and adapt to new technologies and processes.
• Professional demeanor and a customer-focused attitude.
• Basic computer skills and proficiency in English.
• Availability to work full-time hours, including weekends and holidays.

🛠️ Keahlian

Lowongan Terkait