IT Help Desk Specialist - Identity & Access Management Support

Join JAC Recruitment as an IT Help Desk Specialist focused on Identity & Access Management (IAM) Support in the vibrant heart of Bali. In this critical role, you will serve as the first point of contact for access-related inquiries, ensuring seamless and secure access to our systems. You'll be part of a dynamic team in Canggu, where innovation and collaboration drive our success.

As an IT Help Desk Specialist, you will be responsible for providing technical support to employees and ensuring the smooth operation of our IAM systems. You'll work with tools like Active Directory, Azure AD, and Okta, troubleshooting access issues and implementing security best practices. This role offers a unique opportunity to grow in a supportive environment, with potential for career advancement in the thriving tech industry of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support for IAM-related issues, ensuring prompt resolution of access and authentication problems.
• Manage user access requests, including onboarding, offboarding, and role changes, using tools like Active Directory and Azure AD.
• Monitor and maintain IAM systems, ensuring compliance with security policies and best practices.
• Document and escalate complex issues to the appropriate technical teams for further resolution.
• Conduct regular system audits to identify and mitigate security risks.
• Train and support end-users on IAM-related processes and best practices.
• Collaborate with cross-functional teams to ensure the seamless integration of new systems and technologies.
• Stay up-to-date with the latest industry trends and technologies in IAM, and recommend improvements to enhance system security and efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on Identity and Access Management.
• Certifications such as CISSP, CISM, or CISA are a plus.
• Strong knowledge of IAM tools and technologies, including Active Directory, Azure AD, and Okta.
• Proven experience in troubleshooting and resolving complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Strong problem-solving skills and attention to detail.
• Familiarity with security best practices and compliance standards.

🛠️ Keahlian

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